Róisín Shortall (Dublin North West, Independent)
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To ask the Minister for Health the action taken in response to complaints from a person (details supplied) in Dublin 9 in respect of the medical treatment they have received to date and the assistance which will be provided in order to resolve their health problems [46398/12]

James Reilly (Dublin North, Fine Gael)
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With regard to specific complaints, a formal complaints policy exists, details of which are available on the HSE website: www.hse.ie. In addition, advice and instructions for making complaints about a service or an individual may be found at the website: www.healthcomplaints.ie. In accordance with this procedure, if an individual is not satisfied with the response from the HSE Director of Advocacy, Oak House, Millennium Park, Naas, Co. Kildare, a review can be sought from the Office of the Ombudsman, 18 Lower Leeson Street, Dublin 2. I have no role to play in this complaints process.