James Bannon (Longford-Westmeath, Fine Gael)
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To ask the Minister for Social Protection the cost in 2011 to her Department and to each body under the aegis of her Department of implementing the Official Languages Act 2003; and if she will make a statement on the matter. [44472/12]

Joan Burton (Dublin West, Labour)
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It is an objective of my Department, and the agencies under its aegis, to provide a quality customer service in both Irish and English in response to customer demand. It is not possible to completely isolate all of the costs for the provision of services in the Irish language within the total cost of service provision in every instance. The cost of providing some elements of service through the Irish language can be identified. These include the provision of staff training in spoken and written Irish, the translation of forms, leaflets and other documentation, and expenditure on advertising in the Irish language. The data in the following table shows expenditure in relation to these areas in 2011.