Michael Healy-Rae (Kerry South, Independent)
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To ask the Minister for Social Protection his views on a matter (details supplied) regarding dyslexia; and if she will make a statement on the matter. [37920/12]

Joan Burton (Dublin West, Labour)
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It is the policy of my Department to standardise and simplify its application forms as much as possible. Plain English principles are applied in the design of all primary application forms to ensure that they are available in a simple, clear, easy to read format that is accessible to people with different levels of literacy ability. Application forms can also be provided in alternative format such as audio which would be helpful to those who have reading difficulties.

My Department operates a network of some 125 social welfare local and branch offices throughout the country. Each local office has dedicated information officers providing information on all the Department’s schemes and services and who are available to assist with the completion of application forms where required.

In addition, the nationwide network of over 200 Citizens Information Centres offer a drop-in service where callers can meet information providers face-to-face. Staff in these centres assist and support individuals, in particular those with disabilities, access their entitlements and advocate on their behalf in this regard.

I am satisfied that the assistance and support available to customers, including those with disabilities such as dyslexia, through my Department’s offices and through the Citizens Information Services offices enables them to access my Department’s schemes and services in a timely and effective manner that best meets their needs.