Billy Timmins (Wicklow, Fine Gael)
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Question 257: To ask the Minister for Health if the hospital manager at Clonmel Hospital, County Tipperary and the Caredoc manager for Clonmel will contact a person (details supplied) [32761/12]

James Reilly (Dublin North, Fine Gael)
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With regard to specific complaints in relation to experiences of individuals in our hospitals, there is a formal complaints policy, details of which are on the HSE website, at www.hse.ie/eng/services/ysys/Complaint. In addition, advice and instructions for making complaints about a service or an individual may be found at www.healthcomplaints.ie.

In accordance with this procedure, a complaint must be made in the first instance, to the hospital in which the incident causing the complaint occurred.

In the case of South Tipperary General Hospital, the complaint can be addressed to:

The Complaint's Officer

South Tipperary General Hospital

Western Road

Clonmel

Co Tipperary

Phone: 052 6177000

If an individual is not satisfied with the response from the hospital, a review can be sought from the HSE Director of Advocacy and the Ombudsman, whose details are set out below.

HSE Director of Advocacy

Oak House

Millennium Park

Naas

Co Kildare

Tel 1890 424 555

Office of the Ombudsman

18, Lower Leeson Street

Dublin 2

Tel 1890 223 030 Email: ombudsman@ombudsman.gov.ie

I have asked the HSE to answer the specific queries you have raised and to reply to you directly.