Robert Troy (Longford-Westmeath, Fianna Fail)
Link to this: Individually | In context

Question 92: To ask the Minister for Social Protection the reason for the delay in processing an application for redundancy in respect of a person (details supplied); if he will expedite a response; and if she will make a statement on the matter. [23432/12]

Joan Burton (Dublin West, Labour)
Link to this: Individually | In context

A redundancy lump sum claim in respect of the person concerned has been awarded and a cheque payment will issue in the coming weeks.

There are two processing streams for redundancy claims. A new computerised system was introduced in October 2011 and online claims submitted correctly through this system may be processed, on average, within six to eight weeks. Manual claims submitted since October 2011 are also processed as part of this stream but take longer to process due to the need to enter the manual claims onto the new system.

Claims submitted prior to the introduction of this new system require more clerical intervention and will take longer to process and are part of a second processing stream. The Department is currently processing redundancy lump sum claims in this category received in August 2011 and redundancy rebate claims received in June 2011.