Written answers
Tuesday, 8 May 2012
Department of Justice, Equality and Defence
Departmental Complaints Procedures
9:00 pm
Gerry Adams (Louth, Sinn Fein)
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Question 311: To ask the Minister for Justice and Equality the way he dealt with a complaint made by a person (details supplied) against the probation and welfare service in 2009; if he is satisfied that the complaint was properly investigated and that enough was done to help rectify the situation. [22934/12]
Alan Shatter (Dublin South, Fine Gael)
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I wish to assure the Deputy that my Department treats all complaints of bullying seriously and manages them in accordance with the Civil Service Policy on harassment, sexual harassment and bullying - A Positive Working Environment. In the instance referred to by the Deputy the Human Resources Division of my Department made every effort to have the complaint involving the person in question investigated in accordance with that policy. However, I understand that the complainant, in this instance, failed to cooperate with the investigative process as required under the policy and,therefore, the investigator was ultimately obliged to make a finding of "no case to answer".
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