John Lyons (Dublin North West, Labour)
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Question 679: To ask the Minister for Social Protection if she will consider improving the call waiting system for callers to the social welfare appeals office to give an indication to callers the position they are in in the queue and an indication of how long it will take before they get to speak to an operator; and if she will make a statement on the matter. [19349/12]

Joan Burton (Dublin West, Labour)
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The facility referred to by the Deputy is not currently available on the call centre infrastructure on which the phone bank service of the Social Welfare Appeals Office operates. The feasibility of introducing such a facility is under consideration at present.