Brendan Griffin (Kerry South, Fine Gael)
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Question 369: To ask the Minister for Communications, Energy and Natural Resources if he will review a matter in respect of a person (details supplied); and if he will make a statement on the matter. [16747/12]

Pat Rabbitte (Dublin South West, Labour)
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The Sustainable Energy Authority of Ireland (SEAI) operates the Better Energy Programme on behalf of my Department. The scheme is delivered through a range of Community Based Organisations (CBOs), augmented by a panel of private contractors in order to ensure national coverage. The SEAI has informed my Department that the applicant was registered for the scheme on the 1st October 2010 and surveyed on the 29th September 2011. This survey identified the recommended energy efficiency measures to be installed, which included in full, attic insulation, cold water storage tank lagging, feed and expansion tank lagging, pipe lagging, energy advice and energy efficient light bulbs.

The application was allocated to an SEAI contractor on the 18th November 2011 with a view to installing the measures recommended in his survey. It is noted on his application file that the contractor tried to make contact with the applicant on a number of occasions but was unsuccessful on each attempt. The contractor also confirmed that numerous voicemails were left on the homeowner's phone, but they never received a return call. As a result of this, his installation work was cancelled on the 28th November 2011.

The SEAI is currently in the process of contract renewal with the network of CBOs and the process of appointing a contractor panel for 2012 delivery of the Better Energy Programme is currently underway. This is subject of EU tendering procedures and it is expected that the panel will be in place and operational during the second quarter of 2012. Once the panel is appointed, the application will be addressed before the end of July 2012.