Jonathan O'Brien (Cork North Central, Sinn Fein)
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Question 130: To ask the Minister for Social Protection if social welfare offices have policies of dignity and respect; and the details of same. [9066/12]

Joan Burton (Dublin West, Labour)
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My Department is committed to providing a professional, inclusive and timely service that is responsive to the needs of its clients. It is also committed to conducting its business in an impartial, open and transparent manner and seeks to treat people fairly, with dignity and respect.

A customer charter setting out the standards of service that people can expect in their dealings with the Department is displayed in the Department's public offices and on its website, www.welfare.ie. To monitor its services, the Department operates a comment and complaint system which allows people express their views on the service provided. The Department values the views of all those accessing their service and will continue to monitor and improve on the quality of service it provides as opportunities to do so arise.