Written answers

Tuesday, 18 October 2011

Department of Communications, Energy and Natural Resources

Broadcasting Services

9:00 pm

Photo of Martin FerrisMartin Ferris (Kerry North-West Limerick, Sinn Fein)
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Question 320: To ask the Minister for Communications, Energy and Natural Resources the procedures in place for members of the public to make complaints regarding television licence inspectors. [29962/11]

Photo of Pat RabbittePat Rabbitte (Dublin South West, Labour)
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An Post acts on behalf of my Department as agent for the collection of the Television Licence fee under Section 145 of the Broadcasting Act 2009. In accordance with An Post's procedures, if a member of the public wishes to make a complaint in relation to an An Post TV Licence Inspector, the member of the public is advised, in the first instance, to contact their local An Post TV Licence Records Office. A list of contact details for local TV Licence Records Offices is available on www.anpost.ie. All such complaints received in any of these offices are forwarded for the attention of the An Post Field Sales Manager. I am assured by An Post that the Field Sales Manager is obliged to follow up on all complaints, either by way of a phone call or in writing, depending on how the complaint is received. All complaints will be investigated with the TV Licence Inspector in question and appropriate action taken where necessary. An Post has also confirmed that, depending on the nature of the complaint, the matter may be escalated to the An Post Manager of TV Licence Services, where appropriate.

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