Tuesday, 16 November 2010
Department of Communications, Energy and Natural Resources
Post Office Bill Payment
Question 346: To ask the Minister for Communications, Energy and Natural Resources if his attention has been drawn to the concerns of persons, who make small but regular payments in their post offices, since Eircom introduced a €20 minimum payment for the payment of bills; if his Department has raised this issue with the company; and if he will make a statement on the matter. [43042/10]
The regulation of telecommunications operators, including regulatory issues surrounding billing by operators, is the responsibility of the Commission for Communications Regulation (ComReg) in accordance with its functions under the Communications Regulation Act 2002.
Eircom has indicated to ComReg that it is in ongoing discussions with An Post on issues arising from the over-the-counter payment service available at post offices which resulted in Eircom introducing a minimum €20 payment for transactions using this service. Eircom has pointed out to ComReg that it continues to offer its customers facilities to pay bills by agreed instalments at levels below the minimum €20 payment imposed on over-the-counter service. The alternative payment options include An Post's Household Budget scheme, retail outlets nationwide, which operate the Payzone, Paypoint or Postpoint schemes and payments by electronic means. Eircom has advised ComReg that it has notified these alternatives to its customers.