Written answers

Wednesday, 10 November 2010

Department of Social and Family Affairs

Social Welfare Benefits

9:00 pm

Photo of Michael CreedMichael Creed (Cork North West, Fine Gael)
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Question 219: To ask the Minister for Social Protection the reason his Department are proposing to withdraw an invalidity pension from a person (details supplied) in County Cork [41744/10]

Photo of Éamon Ó CuívÉamon Ó Cuív (Galway West, Fianna Fail)
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Payment of invalidity pension, to the person concerned, was disallowed by a Deciding Officer following an examination by a Medical Assessor of the Department who expressed the opinion that she was capable of work. An appeal was opened and in the context of that appeal, her case was reviewed by a second Medical Assessor who also expressed the opinion that she was capable of work.

I am informed by the Social Welfare Appeals Office that, in the light of this second medical opinion, that office decided to afford her an opportunity of setting out the complete and up to date grounds of her appeal. The person concerned has submitted additional medical evidence which has been forwarded to the Chief Medical Advisor for his opinion.

The Social Welfare Appeals Office functions independently of the Minister for Social Protection and of the Department and is responsible for determining appeals against decisions on social welfare entitlements.

Photo of James ReillyJames Reilly (Dublin North, Fine Gael)
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Question 220: To ask the Minister for Social Protection the length of time a person (details supplied) must wait for their appeal for carer's allowance to be processed [41750/10]

Photo of Éamon Ó CuívÉamon Ó Cuív (Galway West, Fianna Fail)
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The Social Welfare Appeals Office has advised me that the appeal from the person concerned was referred to an Appeals Officer who proposes to hold an oral hearing in this case. The person concerned will be informed when arrangements have been made.

There was a 46% increase in the number of appeals received by the Social Welfare Appeals Office in 2009 when compared to 2008, which in itself was 27% greater than the numbers received in 2007. There was an increase of a further 44% in the number of appeals received in the first eight months of 2010. These increases have caused delays in the processing of appeals. In order to be fair to all appellants, oral hearings are arranged in strict chronological order.

A number of initiatives have been put in place to enhance the capacity of the office to deal with the current caseload and inflows. In that regard: · 3 additional Appeals Officers were assigned to the Office in 2009,

· A number of additional staff were assigned to the administration area of the Office,

· The organisation of the Appeals Officer's work has been changed so as to increase productivity,

· A project to improve the business processes in the office was undertaken which has resulted in a number of improvements being implemented, and

· Significant enhancements have been made to the office's IT and phone systems.

In addition, it was decided to use experienced retired staff strictly on a short term basis to supplement the current resources and the services of eight retired officers have now been secured on a part-time basis and have been operating since July.

I am assured by the Chief Appeals Officer that she is keeping current processes under continuous review with a view to achieving a more effective throughput of appeals, while ensuring that any progress does not conflict with due process in terms of the rights of appellants and adherence to the requirements of natural justice.

The Social Welfare Appeals Office functions independently of the Minister for Social Protection and of the Department and is responsible for determining appeals against decisions on social welfare entitlements.

Photo of Michael RingMichael Ring (Mayo, Fine Gael)
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Question 221: To ask the Minister for Social Protection when a person (details supplied) in County Mayo will be approved the fuel allowance [41781/10]

Photo of Éamon Ó CuívÉamon Ó Cuív (Galway West, Fianna Fail)
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The person concerned was awarded an increase in respect of fuel allowance and arrears due issued to her on 4 November 2010.

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