Kathleen Lynch (Cork North Central, Labour)
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Question 379: To ask the Minister for Communications, Energy and Natural Resources the steps he is taking to ensure that all public bodies under his remit are informing dissatisfied complainants that they have a right of recourse to the Ombudsman; and if he will make a statement on the matter. [30375/10]

Eamon Ryan (Dublin South, Green Party)
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The customer service procedures of the bodies and agencies operating under the aegis of my Department are a day to day operational matter for those bodies and agencies. All of the bodies and agencies operating under the aegis of my Department are kept fully up to date with the relevant guidance in respect of their obligation to have in place a customer charter and customer service action plan, of which the right of recourse to the Ombudsman, where applicable, is a central part.