Kathleen Lynch (Cork North Central, Labour)
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Question 271: To ask the Minister for Community, Equality and Gaeltacht Affairs the measures he is taking to ensure that all public bodies under his remit are informing dissatisfied complainants that they have a right of recourse to the Ombudsman; and if he will make a statement on the matter. [30460/10]

Pat Carey (Dublin North West, Fianna Fail)
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My Department is fully committed to providing, maintaining and improving service delivery to its customers and, to this end, has put in place a Customer Charter and Customer Service Action Plan for the period 2008-2010. The Customer Service Action Plan sets out my Department's proposed actions and targets for this period.

One of the goals in the Customer Service Action Plan is to liaise with the bodies and agencies under the aegis of my Department to ensure that a high standard of service to our customers is delivered. This includes ensuring that our customers are aware of their right of recourse to the Ombudsman. I am advised that a Quality Customer Service checklist will very shortly be circulated to all of the bodies and agencies funded from my Department's Vote Group as a means of reminding them of their obligations to their customers.