Kathleen Lynch (Cork North Central, Labour)
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Question 260: To ask the Minister for Tourism, Culture and Sport the steps she is taking to ensure that all public bodies under her remit are informing dissatisfied complainants that they have a right or recourse to the Ombudsman; and if she will make a statement on the matter. [30374/10]

Mary Hanafin (Dún Laoghaire, Fianna Fail)
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The only bodies under the aegis of my Department that are subject to the remit of the Ombudsman are the National Museum of Ireland and the National Library of Ireland and both have assured my department that they comply with their obligations in this regard.

My Department has, in the context of the implementation of the public service modernisation programme, requested the agencies under the aegis of the Department to put a Customer Charter in place. These Customer Charters set out the standards of service the customer can expect and as a matter of course detail how dissatisfied customers may make complaints. The precise content of the Customer Charters, is a matter for each agency.