Written answers
Wednesday, 7 July 2010
Department of Health and Children
Departmental Bodies
12:00 pm
Kathleen Lynch (Cork North Central, Labour)
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Question 162: To ask the Minister for Health and Children the measures that she is taking to ensure that all public bodies under her remit are informing dissatisfied complainants that they have a right of recourse to the Ombudsman; and if she will make a statement on the matter. [30421/10]
Mary Harney (Dublin Mid West, Independent)
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My Department has advised public bodies under its remit that they are required to comply with all statutory requirements including the Ombudsman Act 1980, where applicable, and to Government approved guidelines including the Code of Practice for the Governance of State Bodies. The Code highlights the requirement of state bodies to maintain a formalised, well-publicised, accessible, transparent and simple-to-use system of appeal/review for customers who are dissatisfied with decisions in relation to services.
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