Jack Wall (Kildare South, Labour)
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Question 94: To ask the Minister for Enterprise, Trade and Innovation the number of itineraries organised by the Industrial Development Authority that visited Kildare South (details supplied) in each of the past five years; and if he will make a statement on the matter. [30449/10]

Batt O'Keeffe (Cork North West, Fianna Fail)
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I am informed by IDA Ireland that the Agency tracks site visits on a county-by-county basis only. In the 5 year period from end June 2006 to end June 2010, there have been a total of 5 site visits to County Kildare. Details of the number of visits made in each of the years in question is set out in the tabular statement.

Table showing the number of site visits made by potential investors to County Kildare in the period end June 2006 to end June 2010.

Kathleen Lynch (Cork North Central, Labour)
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Question 95: To ask the Minister for Enterprise, Trade and Innovation the measures he is taking to ensure that all public bodies under his remit are informing dissatisfied complainants that they have a right of recourse to the Ombudsman. [30461/10]

Batt O'Keeffe (Cork North West, Fianna Fail)
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My Department has a Complaints Procedure in place since 2003, to deal with any complaints from members of the public about the level and standard of services my Department delivers, as outlined in our Customer Charter. My Department ensures that any complaint received from a member of the public is fully investigated and promptly responded to, and also ensures, where possible, that the cause giving rise to the complaint is rectified. In all cases, a designated Customer Complaints Officer is assigned to deal with the complaint in question. In addition, at all relevant stages of the complaints process, all complainants are advised of their statutory right to appeal the matter to the Office of the Ombudsman. My Department's published Complaints Procedure also has a dedicated section referring specifically to the Role of the Ombudsman, and provides complainants with all relevant details in relation to that Office. Similar procedures are also in place in relation to the Offices, under the aegis of my Department, that come under the remit of the Ombudsman legislation. I am not in a position to outline the position in relation to the State Agencies that come under the aegis of my Department, as this would be a day-to-day administrative matter for the Agencies concerned.