John O'Donoghue (Kerry South, Fianna Fail)
Link to this: Individually | In context

Question 160: To ask the Minister for Finance the proposals he has to ensure that representations made by Members of the Oireachtas on behalf of members of the public to his Department are responded to; and if he will make a statement on the matter. [26903/10]

Brian Lenihan Jnr (Dublin West, Fianna Fail)
Link to this: Individually | In context

In addition to ensuring that, at a minimum, all representations are replied to, my Department is committed, under its Quality Customer Service Action Plan to replying to 75% of correspondence within 20 working days. New procedures for answering Ministerial representations were introduced in June 2001 when the average rate of reply was 60%. Since then the average rate of reply during the initial 20 day working period has been in the high 70s even reaching the high 80s on occasion. Our procedures are monitored and updated regularly to ensure that our commitment to responding to representations in a timely fashion is maintained.