John O'Donoghue (Kerry South, Fianna Fail)
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Question 128: To ask the Taoiseach the proposals he has to ensure that representations made by Members of the Oireachtas on behalf of members of the public to his Department are responded to; and if he will make a statement on the matter. [26908/10]

Brian Cowen (Laois-Offaly, Fianna Fail)
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My Department has procedures in place to ensure that all correspondence received, including representations made by members of the Oireachtas on behalf of members of the public, is dealt with appropriately. My Department's Customer Charter contains a commitment that all written correspondence will be acknowledged within three working days of receipt, or within one working day of receipt in relation to emails. The Charter also commits my Department to issuing a full response to all correspondence within 15 working days of receipt or, where this is not possible, an interim reply is issued explaining the position and advising when a substantive response will issue. Copies of my Department's Customer Charter are available at www.taoiseach.gov.ie.