Written answers
Tuesday, 22 June 2010
Department of Agriculture and Food
Departmental Correspondence
8:00 am
John O'Donoghue (Kerry South, Fianna Fail)
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Question 450: To ask the Minister for Agriculture, Fisheries and Food the proposals he has to ensure that representations made by Members of the Oireachtas on behalf of members of the public to his Department are responded to; and if he will make a statement on the matter. [26896/10]
Brendan Smith (Cavan-Monaghan, Fianna Fail)
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My Department continues to make every effort to ensure that all correspondence, including representations from Members of the Oireachtas, is responded to as quickly as possible. The Customer Charter 2009-2011 includes a commitment to respond to correspondence, whether by letter or email, within 20 working days. In situations where this is not possible the Charter provides that an interim response will be issued within 10 working days and a date provided when a full response can be expected.
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