John O'Donoghue (Kerry South, Fianna Fail)
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Question 434: To ask the Minister for Communications, Energy and Natural Resources the proposals he has to ensure that representations made by Members of the Oireachtas on behalf of members of the public to his Department are responded to; and if he will make a statement on the matter. [26897/10]

Eamon Ryan (Dublin South, Green Party)
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In accordance with my Department's customer service charter 2009-2011, every effort is made to answer correspondence, including representations, within 20 working days. Unfortunately it has not been possible to adhere to this standard during the recent industrial relations difficulties. It is my intention, once these issues have been resolved, that our normal standard of service will resume. Any backlog of representations will be cleared as expeditiously as possible.