Arthur Morgan (Louth, Sinn Fein)
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Question 166: To ask the Minister for Justice, Equality and Law Reform if there is a complaints procedure in place in his Department for persons who feel aggrieved; if he will outline any such procedure and the way it functions; and if he will make a statement on the matter. [21014/10]

Dermot Ahern (Louth, Fianna Fail)
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I can inform the Deputy that my Department's Customer Charter 2009 - 2011, which is on its website, www.justice.ie, outlines the Department's complaints procedure.