James Bannon (Longford-Westmeath, Fine Gael)
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Question 240: To ask the Minister for Finance the position regarding the case of a person (details supplied) in County Westmeath; and if he will make a statement on the matter. [13037/10]

Brian Lenihan Jnr (Dublin West, Fianna Fail)
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As Minister for Finance I am responsible for the legislative and policy framework for the regulation of financial services. Under this framework I cannot become involved in disputes between individual financial institutions and their customers.

If the person referred to in the Deputy's question, feels that he has been unfairly treated by the financial institution concerned, he can make a complaint to that institution using their formal complaints system. If he is dissatisfied with the outcome of his complaint he can then refer the matter for further investigation to the Financial Services Ombudsman.