Willie Penrose (Longford-Westmeath, Labour)
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Question 125: To ask the Tánaiste and Minister for Enterprise, Trade and Employment if she conducts studies or surveys of the experiences of job seekers who interact with the public employment services here; if she will publish these surveys; if not, her views on conducting these studies; and if she will make a statement on the matter. [11466/10]

Mary Coughlan (Donegal South West, Fianna Fail)
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FÁS commissions customer surveys of its employment services in respect of clients who have registered with the agency. These surveys are conducted externally and usually by telephone. The most recently conducted survey (2009) covered clients who registered in 2008, and included questions on client background and outcomes, frequency and means of contact with FÁS and overall satisfaction with FÁS staff and its services. The full report on the latest survey has recently been completed and will be published on the FÁS website in the coming weeks.