Paul Connaughton Snr (Galway East, Fine Gael)
Link to this: Individually | In context

Question 823: To ask the Minister for Social and Family Affairs the position regarding a carer's allowance appeal in the case of a person (details supplied) in County Galway; and if she will make a statement on the matter. [38000/09]

Mary Hanafin (Dún Laoghaire, Fianna Fail)
Link to this: Individually | In context

The Social Welfare Appeals Office has advised me that, in accordance with statutory requirements, the relevant Departmental papers and comments of the Department have been sought in this case. On receipt of its response the case will be referred to an Appeals Officer for early consideration. The Social Welfare Appeals Office is an office of the Department that is independently responsible for determining appeals against decisions on social welfare entitlements.

John McGuinness (Carlow-Kilkenny, Fianna Fail)
Link to this: Individually | In context

Question 824: To ask the Minister for Social and Family Affairs if an appeal for a carer's allowance application in respect of a person (details supplied) in County Kilkenny will be expedited. [38005/09]

Mary Hanafin (Dún Laoghaire, Fianna Fail)
Link to this: Individually | In context

I am advised by the Social Welfare Appeals Office that the case has been referred to an Appeals Officer for consideration as the relevant Departmental papers and comments of the Department have been received. As regards waiting times, I am advised that the average time taken in 2008 to process all appeals (i.e. those decided summarily and by way of oral hearing) was 22 weeks. However, if allowance is made for the 25% most protracted cases, the average time fell to just over 14 weeks. Those average processing times replicate those for 2007 notwithstanding the fact there was an increase of 27% in the number of appeals received during 2008.

There has been an increase of 32% in the number of appeals received so far this year compared to last year and, having regard to the current volume of appeals awaiting determination, two additional Appeals Officers were appointed to the Social Welfare Appeals Office earlier this year. Furthermore, I am advised that the Chief Appeals Officer is keeping current processes under continuous review with a view to achieving a more effective throughput of appeals having regard to due process in terms of the rights of appellants and adherence to the requirements of natural justice.

The Social Welfare Appeals Office is an office of the Department that is independently responsible for determining appeals against decisions on social welfare entitlements.