Written answers
Tuesday, 30 June 2009
Department of Communications, Energy and Natural Resources
Telecommunications Services
11:00 pm
Noel Coonan (Tipperary North, Fine Gael)
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Question 420: To ask the Minister for Communications, Energy and Natural Resources when persons (details supplied) in County Tipperary will receive full broadband access; and if he will make a statement on the matter. [26142/09]
Eamon Ryan (Dublin South, Green Party)
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Responsibility for addressing technical issues with regard to the provision of a broadband service (including split lines, weak lines) is a matter for the private sector which operates in a fully liberalised market, regulated where appropriate, by the independent Commission for Communications Regulation (ComReg).
Broadband services can be provided over various platforms including DSL (i.e. over telephone lines), fixed wireless, mobile, cable, satellite and fibre by the private sector service providers. I understand that broadband is available in Templemore, County Tipperary, from mobile and satellite service providers in addition to DSL as detailed in the table below. My Department operates a dedicated website www.broadband.gov.ie where potential broadband customers can ascertain the availability of services in their area.
Templemore, Co. Tipperary | |||
Platform | Service Provider | Website | Phone |
DSL | BT | http://www.btireland.ie | 1800 923 923 |
Digiweb DSL | http://www.dsl.digiweb.ie | 1800 28 58 28 | |
Eircom DSL | http://www.eircom.ie | 1901 | |
Imagine Broadband | http://www.imagine.ie | 1890 92 92 92 | |
Irish Broadband | http://www.irishbroadband.com | 1890 56 44 56 | |
Perlico | http://www.perlico.com | 1890 25 21 48 | |
Mobile | O2 Ireland | http://www.o2.ie/broadband | 1800 226 086 |
3 Ireland | http://www.three.ie/broadband/index.htm | 1800 330 333 | |
Satellite | Applied Solutions | http://www.ADSLnow.ie | 1890 924 854 |
Avonline | http://www.avonlinebroadband.co.uk | 0044 800 073 1102 | |
Broadband Wherever | http://www.broadbandwherever.net | 0044 800 068 3358 | |
Cross Country Broadband Limited | http://www.crosscountrybroadband.com | 053 92 55428 | |
Digiweb Satellite | http://www.broadband.digiweb.ie | 042 939 3300 | |
e3 Broadband | http://www.e3broadband.ie | 1850 303333 | |
Ehotspot | http://www.ehotspot.ie | 0044 1262 409109 | |
Eircom Satellite | http://www.eircom.ie | 1901 | |
Fastnet Broadband Satellite | http://www.fastnetbroadband.com | 01 2303746 | |
Media Satellite Ireland Limited | http://www.mediasat.ie | 1850 202 144 | |
National Broadband Limited | http://www.nbb.ie | 045 982130 | |
Orbitlink | http://www.orbitlink.ie | 01 8601995 | |
Pure Telecom Satellite | http://www.puretelecom.ie | 01 2895555 | |
Satellite Broadband Ireland | http://www.satellitebroadbandireland.ie | 044 9372514 |
Noel Coonan (Tipperary North, Fine Gael)
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Question 421: To ask the Minister for Communications, Energy and Natural Resources the reason a person (details supplied) in County Tipperary had broadband in their home when they were a customer of a company and can no longer receive their broadband; when this service will be reinstated; and if he will make a statement on the matter. [26143/09]
Eamon Ryan (Dublin South, Green Party)
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I have no function in the direct provision of broadband services to customers. This is a contractual matter between the service provider and its customer. The provision of electronic communications services including broadband, is primarily a matter for private sector operators. Statutory responsibility for the regulation of telecommunications operators, including complaint resolution surrounding issues of service, rests with the Commission for Communications Regulation (ComReg), which acts independently in the exercise of its functions.
In cases where people have complaints against their service providers, it would be normal that they would in the first instant take the matter up with their service provider. ComReg will normally only deal with complaints from individuals once they have exhausted the complaints procedure with their service providers. In this case ComReg could examine whether the service provider acted appropriately in accordance with regulatory requirements. A list of service providers offering broadband services in any particular location is available at www.broadband.gov.ie.
Noel Coonan (Tipperary North, Fine Gael)
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Question 422: To ask the Minister for Communications, Energy and Natural Resources the reason a person (details supplied) in County Clare cannot receive broadband; and if he will make a statement on the matter. [26144/09]
Eamon Ryan (Dublin South, Green Party)
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Broadband services are provided by private sector service providers over various platforms including DSL (i.e. over telephone lines), fixed wireless, mobile, cable, satellite and fibre. I understand that broadband is available in Ballyloughnane, Ogonnelloe, County Clare from fixed wireless, mobile and satellite service providers listed in the table below. My Department operates a dedicated website www.broadband.gov.ie where potential broadband customers can ascertain the availability of services in their area.
Service Providers in Ballyloughnane, Ogonnelloe, County Clare | |||
Platform | Service Provider | Website | Phone |
Mobile | 3 Ireland | http://www.three.ie/broadband/index.htm | 1800 330 333 |
Wireless | Fast Wireless Internet Limited | http://www.fwi.ie | 061 240604 |
Irish Broadband | http://www.irishbroadband.ie | 1890 564 456 | |
Satellite | Applied Solutions | http://www.ADSLnow.ie | 1890 924 854 |
Avonline | Http://www.avonlinebroadband.co.uk | 0044 800 073 110 | |
Broadband Wherever | http://www.broadbandwherever.net | 0044 800 068 335 | |
Cross Country Broadband Limited | http://www.crosscountrybroadband.com | 053 92 55428 | |
Digiweb Satellite | http://www.broadband.digiweb.ie | 042 939 3300 | |
e3 Broadband | http://www.e3broadband.ie | 1850 303333 | |
Ehotspot | http://www.ehotspot.ie | 0044 4262 409109 | |
Eircom Satellite | http://eircom.ie | 1901 | |
Fastnet Broadband Satellite | http://www.fastnetbroadband.com | 01 2303746 | |
Media Satellite Ireland Limited | http://www.mediasat.ie | 1850 202144 | |
National Broadband Limited | http://www.nbb.ie | 045 982130 | |
Orbitlink | http://www.orbitlink.ie | 01 8601995 | |
Pure Telecom Satellite | http://www.puretelecom.ie | 01 2895555 | |
Satellite Broadband Ireland | http://www.satellitebroadbandireland.ie | 044 9372514 |
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