Written answers

Wednesday, 17 December 2008

Department of Transport

Customer Service Surveys

8:00 pm

Photo of Tom HayesTom Hayes (Tipperary South, Fine Gael)
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Question 70: To ask the Minister for Transport the reason his Department has not published its findings from customer surveys; if he will provide these findings; and if he will make a statement on the matter. [46462/08]

Photo of Noel DempseyNoel Dempsey (Meath West, Fianna Fail)
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The results of the Customer Surveys for 2003 and 2005/2006 are accessible under the 'Other Information' link on my Department's website. We are currently updating our Customer Charter and Action Plan, which will apply for the period 2009-2011. A customer service survey will be carried out early in 2009 as part of this exercise and the results will be published.

While the 2003 Customer Service Survey was published on 14th November 2003, due to an oversight the 2005-2006 Customer Service Survey was not published on the website but was made available internally on the Staff intranet.

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