David Stanton (Cork East, Fine Gael)
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Question 384: To ask the Minister for Social and Family Affairs if the disability allowance survey and invalidity pension schemes were completed in 2007 and 2008 respectively as per her Department's commitment in the Disability Act sectoral plan; if these reviews have been published; the action she has taken as a result; and if she will make a statement on the matter. [46502/08]

Mary Hanafin (Dún Laoghaire, Fianna Fail)
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The Disability Sectoral plan for the Department of Social & Family Affairs provides that the Department will complete a national customer satisfaction survey in 2007 for Disability Allowance customers, in 2008 for Invalidity Pension customers and in 2009 for Carer's Allowance & Benefit Customers. The purpose of the survey is to assess customer satisfaction with the services that the Department is providing.

The Survey of Disability Allowance customers was carried out in June & July 2007. A sample of 1,050 customers who were awarded Disability Allowance since January 2006 were selected at random.

The survey highlighted that the vast majority of customers are very satisfied with the quality of service provided by Disability Allowance Section.

The results of the survey was circulated to senior officials of my Department and to the members of the Disability Consultative Forum. The Disability Consultative Forum meets a number of times a year and is the mechanism whereby my Department consults with organisations representing people with disabilities.

A customer survey for Invalidity Pension customers will be completed in early 2009.