Alan Shatter (Dublin South, Fine Gael)
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Question 436: To ask the Minister for Defence the benefits which accrued from benchmarking with regard to the services provided to the general public by his Department. [40868/08]

Willie O'Dea (Limerick East, Fianna Fail)
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The Civil Service Performance Verification Group has monitored the performance of my Department with respect to the achievement of modernisation objectives under successive public sector pay agreements.

In this context, my Department has consistently received a positive assessment. There was no requirement to undertake a similar process under Benchmarking, however, in light of the Performance Verification Group assessments and customer service assessments conducted by my Department, I am satisfied with the quality of services provided by my Department's staff.