Terence Flanagan (Dublin North East, Fine Gael)
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Question 380: To ask the Minister for the Environment, Heritage and Local Government the procedures and avenues of redress that exist for a citizen to make a complaint against a local authority, when the local authority has completed a road project in variance to plans lodged with and approved by An Bord Pleanála and when such variance has led to increased noise pollution and road safety concerns in a residential area. [37841/08]

John Gormley (Dublin South East, Green Party)
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I have no function in relation to roads projects approved by An Bord Pleanála under the Roads Act 1993, as amended. My Department has issued guidelines to local authorities regarding the establishment and operation of effective customer complaints systems. Any person who is not satisfied with a service or action of a local authority should in the first instance make a formal complaint to that authority. Complaints regarding the actions of a local authority may also be made to the Office of the Ombudsman.