Olwyn Enright (Laois-Offaly, Fine Gael)
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Question 359: To ask the Minister for Social and Family Affairs if she has issued a response to an e-mail sent by a person (details supplied); the response to same; and if she will make a statement on the matter. [28770/08]

Mary Hanafin (Dún Laoghaire, Fianna Fail)
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The person concerned sent an e-mail to the Department expressing frustration at his inability to contact some of the Department's local offices recently. Difficulty in contacting these offices were due to the fact that members of the Civil Public and Services Union in the Department were involved in industrial action and were not answering telephones. I am glad to say that this industrial action has now ceased and all offices are operating as normal. A letter to this effect has been issued to the person concerned.