Jack Wall (Kildare South, Labour)
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Question 181: To ask the Minister for Social and Family Affairs the procedure available to a person to report what in their opinion is an unacceptable situation (details supplied); and if she will make a statement on the matter. [23913/08]

Mary Hanafin (Dún Laoghaire, Fianna Fail)
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The provision of a quality service to the public is a core objective for this Department. A formal Comments and Complaints procedure is in operation which deals with complaints relating to delays, mistakes or poor customer service. A Comments and Complaints leaflet (SW104) is available on the Department's website and in the Department's local offices. This sets out the procedures for making a complaint.

If the person concerned wishes to make a formal complaint she should provide details to the Customer Service section in Social Welfare Services office, Sligo.