Written answers

Tuesday, 4 December 2007

Department of Social and Family Affairs

Departmental Offices

9:00 pm

Photo of Leo VaradkarLeo Varadkar (Dublin West, Fine Gael)
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Question 372: To ask the Minister for Social and Family Affairs if his Department has carried out a study of opening hours of public offices under the control or remit of his Department; and if he will make a statement on the matter. [32008/07]

Photo of Martin CullenMartin Cullen (Waterford, Fianna Fail)
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The majority of Social Welfare Local Offices are open to the public from 9.30am to 4pm, Monday to Friday, including lunch hours. Some Local Offices, including Social Welfare Branch Offices, do not open during lunch hour as it would not be feasible given the size of the customer base and small numbers of staff working in them.

The most recent national independent customer survey, Consulting With Our Customers, carried out in 2005, indicated that 81% of customers who visited Local Offices were happy with the opening hours. Only 1% of the overall number of customers surveyed identified opening hours as an area that required improvement.

Early indications from a recent survey carried out in relation to public offices in the South-East region, have also indicated a high level of satisfaction with opening hours and office facilities.

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