Damien English (Meath West, Fine Gael)
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Question 346: To ask the Minister for Communications, Energy and Natural Resources the number of complaints received by his Department in 2005, 2006 and to date in 2007 by members of the public. [30195/07]

Eamon Ryan (Dublin South, Green Party)
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My Department has in place a Customer Charter and a Customer Service Action Plan, which sets out the procedure to be followed when a member of the public wishes to make a complaint.

In the region of 250 to 300 customer queries and complaints are received annually by the Customer Service Manager. The majority of these relate to services supplied by agencies under the aegis of my Department and private operators in the communications, energy and natural resources sectors.

Queries and complaints are also received in line divisions of the Department, while these contacts are not generally logged, I understand they are small in number.