Damien English (Meath West, Fine Gael)
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Question 258: To ask the Minister for Community, Rural and Gaeltacht Affairs the number of complaints received by his Department in 2005, 2006 and to date in 2007 by members of the public; and if he will make a statement on the matter. [30196/07]

Éamon Ó Cuív (Galway West, Fianna Fail)
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My Department's Customer Charter sets out the standard of service that customers may expect from the Department. This Customer Charter and the Department's Strategy for Enhanced Customer Service 2004 – 2007 is available on the Departmental website www.pobail.ie

A complaint in the context of our Customer Charter is where a customer is not satisfied with the standard of service we provide in the areas of courtesy, attitude, facilities, ease of access, quality, speed, delays in provision of service, in telephone answering, replying to letters. I can confirm to the Deputy that my Department has received no complaints from the public in this regard for 2005, 2006 & 2007.