Damien English (Meath West, Fine Gael)
Link to this: Individually | In context

Question 220: To ask the Minister for Transport the number of complaints received by his Department in 2005, 2006 and to date in 2007 by members of the public; and if he will make a statement on the matter. [30206/07]

Noel Dempsey (Meath West, Fianna Fail)
Link to this: Individually | In context

Under its customer services arrangements the Department of Transport is pleased to receive from the public complaints, comments and observations relating to any aspect of its remit. The normal procedure is to refer such matters to the relevant division of the Department or, where appropriate, to the agency concerned to address the issue.

Departmental divisions also receive from time to time complaints and comments which they address directly. The Department doesn't maintain a central log of all such interactions, although the majority of these over the past few years have related to driver testing.

As part of the customer services arrangements the Department also monitors public satisfaction with its services through the commissioning of an independent customer satisfaction survey every two years. The detailed results of these surveys are published on the Department's website (www.transport.ie) where they are available for inspection.