Denis Naughten (Roscommon-South Leitrim, Fine Gael)
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Question 43: To ask the Minister for Community, Rural and Gaeltacht Affairs the applications processed by his Department; the average waiting time to process each application; the steps he is taking to speed up the processing time; and if he will make a statement on the matter. [25131/07]

Éamon Ó Cuív (Galway West, Fianna Fail)
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As the Deputy will be aware, my Department funds a wide variety of schemes, programmes and measures for the development and support of communities. Details of these can be found on the Department's website.

My Department is committed to delivering a high quality service to all its customers in a timely manner. The Department's Enhanced Strategy for Customer Service 2004-2007 sets out the standards of service customers can expect when dealing directly with my Department. The target delivery times for our various schemes and programmes including the processing and decision times on applications are set out in Appendix II to the Strategy. This Strategy is available on the Department's website www.pobail.ie.

The Department's Customer Strategy and Customer Charter are currently being examined with a view to developing a new improved strategy and charter for the period 2008-2010. When this process is completed the charter and strategy will be published and available on the Department's website.