Trevor Sargent (Dublin North, Green Party)
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Question 215: To ask the Minister for Social and Family Affairs the languages in which his Department's telephone messages are recorded; and if his Department's messages include a version in the Irish language. [11895/07]

Séamus Brennan (Dublin South, Fianna Fail)
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My Department endeavours to ensure that customers who make contact by telephone speak directly to a telephonist or an officer. Therefore, my Department uses limited pre-recorded oral announcements in the delivery of its schemes and services. Pre-recorded messages are confined to Lo-call numbers and the announcements are currently recorded in English.

I am aware of my Department's obligations under the Official Languages Act. When the regulations in relation to pre-recorded oral announcements are finalised, this service will be provided on all pre-recorded telephone messages.