Paul Kehoe (Wexford, Fine Gael)
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Question 909: To ask the Minister for Education and Science the services and facilities available to persons with a hearing disability who wish to phone her Department; and if she will make a statement on the matter. [10950/07]

Mary Hanafin (Dún Laoghaire, Fianna Fail)
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My Department is committed to delivering quality services that meet the needs of customers. The Department's Customer Charter reinforces the commitment to provide equality of access to services to all customers, including those with a disability.

My Department accepts calls through Eircom's National Relay Service. This service allows for the receipt and translation of text messages into voice and vice versa, using a free phone number (1800 207 900). Our offices in Athlone, Dublin and Tullamore are equipped with a loop system for visitors who use a hearing aid. We have a network of 10 Regional Offices, which customers can visit, to access information and services on a regional basis. Interpreting services are made available on request, to customers who visit our offices by appointment.

Sign Language training is provided by the Civil Service Language Centre and five members of staff from my Department have completed Sign Language training courses. Information on services is available in printed format and electronically on the Department's website www.education.ie and by e-mail.