Written answers

Tuesday, 21 November 2006

Department of Communications, Energy and Natural Resources

Telecommunications Services

9:00 am

Photo of Catherine MurphyCatherine Murphy (Kildare North, Independent)
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Question 75: To ask the Minister for Communications, Marine and Natural Resources the discussions he has had with ComReg and the action he will take in view of the recent problems experienced by customers of Smart Telecom as a result of their service being discontinued by Eircom; the measures to be put in place to ensure that consumers are not subjected to similar situations in the future; and if he will make a statement on the matter. [38822/06]

Photo of Noel DempseyNoel Dempsey (Meath, Fianna Fail)
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The telecoms market in Ireland is fully liberalised and open.

Statutory responsibility for the regulation of the electronic communication sector rests with the independent regulator, the Commission for Communications Regulation (ComReg), under the Communications Regulation Act 2002 and the Regulations transposing the EU Regulatory Framework for Electronic Communications Networks and Services.

As the Minister with responsibility for policy in the sector, I am concerned about the disruption and inconvenience caused to so many customers. A number of steps have been taken by the Regulator to ensure that disconnected customers can move to alternative service providers and have a telephone service restored to them.

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