John Deasy (Waterford, Fine Gael)
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Question 537: To ask the Minister for the Environment, Heritage and Local Government if there is a complaints procedure in place pertaining to voluntary housing organisations; and if he will make a statement on the matter. [16014/06]

Noel Ahern (Dublin North West, Fianna Fail)
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Voluntary housing organisations operate under the terms of the capital funding schemes. Complaints in relation to the operation of these schemes in respect of particular projects are dealt with by the relevant local authority. Through the Rental Housing Regulations 1993, local authorities also have an enforcement role to ensure that housing associations comply with the requirement of the regulations regarding letting policy and standards of accommodation.

Voluntary housing associations may adopt their own independent complaint procedures and it is generally the case that the larger associations have such procedures in place.