Charlie O'Connor (Dublin South West, Fianna Fail)
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Question 305: To ask the Minister for Social and Family Affairs the special arrangements in place within his Department and at the point of service delivery to meet the needs of the Traveller community; and if his attention has been drawn to particular difficulties experienced by members of the travelling community in accessing services. [37597/05]

Séamus Brennan (Dublin South, Fianna Fail)
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The Department of Social and Family Affairs has set out in its customer service charter the procedures for the treatment of all its customers in terms of service delivery. The customer charter is a public statement about our standards and services and the Department's customer action plan outlines how the Department of Social and Family Affairs gives effect to these commitments. There are no special arrangements for delivering services to members of the Traveller community and the Department has not received any requests for the introduction of such arrangements.

The Department of Social and Family Affairs is not aware of any particular difficulties experienced by members of the Traveller community in accessing services and if the Deputy is aware of any such instances I would ask him to provide me with details of the cases in question.