Catherine Murphy (Kildare North, Independent)
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Question 190: To ask the Minister for Finance the average waiting time for issuing by the Revenue Commissioners of tax free allowance and tax rebates. [23159/05]

Brian Cowen (Laois-Offaly, Fianna Fail)
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I am informed by the Revenue Commissioners that the amendment of a customer's tax credit certificate, TCC, for 2005, if contact is by telephone, will in the vast majority of cases be completed while the customer is on the phone. A revised TCC issues to the employer and the employee in two to three working days. Where a customer writes in seeking an amendment for 2005, the average time for a revised TCC to issue is currently two to three weeks.

Refunds arise in the context of a review of a customer's liability for a previous tax year or years. Some reviews can be complex, particularly when multiple year reviews are involved. Generally, however, the average time for issuing refunds is three to four weeks.