Finian McGrath (Dublin North Central, Independent)
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Question 212: To ask the Minister for Transport the way in which Dublin Bus deal with regular commuter complaints regarding its bus service; and if he will make a statement on the matter. [28531/04]

Micheál Martin (Cork South Central, Fianna Fail)
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The matter raised is an operational issue for Dublin Bus. However, I am pleased to inform the Deputy that each of the three CIE operating companies has a customer charter in operation for a number of years. Copies of the charters are available from the respective company offices and can also be accessed on the company websites. Audits of the charters are carried out on an annual basis by independent market researchers. These audits identify areas where customer expectations have been met and where customers are seeking improvements.