Jerry Buttimer (Fine Gael) | Oireachtas source

No, I have no difficulty in that regard. When I got through, I asked to speak to a particular agent and was told that it was a matter for the supervisor. The supervisor came on the line and told me that it was not part of his or her brief. It was nearly an hour before I received any answer and even then I did not receive a complete answer. The point raised by the Senator should be taken up by all Members. I may be old fashioned, but we need a more human interface in customer service rather than selecting option 1, 2 or 3. There should be a willingness to embrace customers who call a helpline or go into an office in search of assistance. The point made by the Senator about the varying cost of calling numbers with certain prefixes should also be addressed.