Moreover, the report describes a strong sense among public servants that freedom of information has made their Department or Office more open in its dealings with customers and stakeholders. The introduction of a fee for freedom of information requests is a Government reaction to the media, rather than against individual requesters. The independent PA Consulting report found that public service culture had changed because the legislation was in place. Many middle and senior ranking civil servants have changed their attitudes because of the introduction of the Act. The imposition of mandatory fees is contrary to its spirit of openness and transparency.