As far as industry competitiveness is concerned, the focus has been on enhancing productivity and performance, benchmarked against best international practice. Any business experiencing costs and pressure on margins has to look again at the way it is doing things to determine the efficiencies it can introduce into its purchasing, organisation of work, etc. Tourism businesses are not any different. If support is required, CERT has a range of experience and programmes upon which to draw, a process which I hope to see developed by the new authority.