Roderic O'Gorman (Dublin West, Green Party)
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11. To ask the Minister for Transport, Tourism and Sport if he can provide an update on the delivery of next generation ticketing, given that one year has passed since the signing of the contract for this upgrade; the timeline his Department is considering for the completed process; if he intends to expedite this process; and if he will make a statement on the matter. [22832/25]

Roderic O'Gorman (Dublin West, Green Party)
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In April of last year, the National Transport Authority awarded a comprehensive framework contract to the Spanish firm Indra Sistemas. This contract is for the design, supply, installation and operation of a new multi-modal ticketing system. Will the Minister give us an update on the roll-out of that scheme? When does he believe passengers will be able to tag on and off using a credit card or phone?

Darragh O'Brien (Dublin Fingal East, Fianna Fail)
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As Minister for Transport, I have responsibility for policy and overall funding for public transport. The NTA has responsibility for the development of public transport infrastructure including ticketing and technology projects. The next generation ticketing project is very significant and will provide a transformative upgrade to the ticketing system for public transport passengers in Ireland. The project will facilitate a variety of payment methods on public transport services. This will involve a new-generation account-based ticketing scheme that incorporates both mobile and card-based payments for passengers.

As the Deputy outlined in his original contribution, a competitive procurement process was concluded in April of last year. The NTA awarded an overall framework contract for the design, supply, installation and operation of the new multi-modal ticketing system to a Spanish information technology company, Indra Sistemas, which has designed, installed and operated similar systems internationally.

Implementing such a major and complex system across multiple transport operators requires pretty significant co-ordination. The project involves ensuring that all payment processes adhere to the highest security standards to protect customers. Comprehensive cybersecurity verification and testing will be conducted to safeguard the system against potential threats and to ensure that customers are charged correctly. In addition, the operation of the new ticketing system will involve the introduction of new financial management processes and customer support systems and the establishment of maintenance, logistics and operational teams. All of this has to occur while the current ticketing systems continue to operate.

I put all of this on the record because it shows the breadth of work that needs to be done to bring this into operation. The NTA is making great efforts to ensure this transformation and beneficial project for public transport passengers is delivered as effectively as possible. I have asked for target dates for delivery and we are probably looking at the year after next, 2027. That comes with a health warning because the ICT system must be tested to ensure it is robust. This will be transformational for public transport passengers across all transport modes.

Roderic O'Gorman (Dublin West, Green Party)
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Notwithstanding the complexity of the problem, I am disappointed that we do not have more clarity as to when we will see the actual roll-out. I know it will take some time but this contract was signed a year ago and I would have hoped that, after a year of preparatory work, the company, the NTA and the Minister would have been able to give us clarity as to when we will actually see roll-out. This is a big project costing €100 million. It is a lot of State investment. After a year, I believe we are within our rights to expect more clarity as to when we will actually see this. We are a long way behind other European countries. The Leap card is great. I use it every single day. However, if you leave it behind or if you are a tourist or in Dublin on business, not being able to tag on and off with a phone or card is a real disadvantage. That puts us far behind other European countries. I ask that the Minister go back to the NTA to get more clarity on the timeline for roll-out.

Darragh O'Brien (Dublin Fingal East, Fianna Fail)
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I am also very anxious to see this. The Deputy is right; the Leap card is great. That is fine but, if you go to London or other parts of Britain, you can tap on or off with a debit card or credit card, which works fantastically well. When we bring in our system, it will be ahead of those in Britain and most of Europe because it will also involve account-based ticketing. I have asked for a timeline and I have engaged with the NTA. To inform the Deputy and the House, while I do not have an exact timeframe, we are aiming for 2027. In advance of questions this morning, I again met officials last night to try to get a more specific timeline for delivery because this will make a very significant difference to the passenger experience for residents and visitors alike. This is a big project. As the Deputy has said, it is €100 million of investment. It needs to be done correctly. The Deputy will understand that there are many checks that need to be carried out in advance of the roll-out of the ICT system. Work is well under way. I will come back to the Deputy with a firmer timeline but, to give him an indication, we are looking at 2027.

Roderic O'Gorman (Dublin West, Green Party)
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I understand that a scheme of this scale and complexity will take time but, when you are working with a private sector company, if you do not give it a clear deadline, it will take all the time it can. It is very important that we get that timeline. I am glad to see the Minister is taking such a hands-on approach and has been engaging with his officials on this. He can rest assured that I will be asking him about the issue regularly because it is very important.

Will the Minister talk a bit more about this idea of an account-based system, what that actually means and how it will put us ahead of the approach adopted in the UK? Will people who do not have accounts such as tourists or people who are here on business be able to use this system or will people have to register an account before tagging on and off? An account-based system is good but we also need a system that is flexible for tourists and people who are here on business who just want to use public transport on a once-off basis.

Darragh O'Brien (Dublin Fingal East, Fianna Fail)
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I know the Deputy will be raising this issue regularly and he is right to do so because it will make a very significant difference. We will certainly be putting as much positive pressure as possible on to ensure delivery. I will be watching the timeline very closely and, as it becomes firmer, I will keep the Deputy informed. It will not be necessary for someone who is visiting to have an account to tap on and tap off. Account-based ticketing will be very useful for residents. It will allow them to see what is being spent. If you go to England and are tapping on and off with your debit card, you do not see that automatically. This is for residents who regularly use rail, bus or Luas services. It will be across all modes of transport. It is complex. I am not using that word to excuse any delays. I do not envisage delays. As I have told the House, the best date I have for delivery is 2027. We will certainly be keeping a very close eye on this because it will make a very significant difference to customers right across the country.