Jennifer Carroll MacNeill (Dún Laoghaire, Fine Gael)

I very much respect the Deputy's perspective on that and on the culture piece. I had a good meeting with the new CEO, Lucy Nugent, where I was very clear and reiterated that this is a new CHI for the future with a new executive management team, a new approach and a new culture. She needs that team around her to be able to implement that new culture. She is coming from Tallaght, where there has been good success and where she has a very strong track record in relation to that. I take the Deputy's perspective on the response to parliamentary questions and other matters very importantly and seriously. There is never a difficulty in being forthcoming with information to the extent that it is appropriate legally and from that HR perspective but there is a way in which you can lean in and provide better confidence.

I would be careful with phrases such as "confidence is on the floor". People are attending Crumlin and Temple Street hospitals today. I was there last week. I have a lot of confidence in the medical team there. I have a lot of confidence in the nurse specialists who listened to my voicemail and rang me back and the service and support I receive. That is the majority experience of Crumlin and Temple Street. There is a very important set of problems that we have to address but the majority experience is positive. I have parents contacting me to continue to make that point about their experience. This is parents and children at very vulnerable moments going in to receive hospital care and they are getting it.

We have a body of work together as a Legislature but we just need to be careful about the experience that they are having as well to make sure that we are reflecting it in a universal way.

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