Darragh O'Brien (Dublin Fingal East, Fianna Fail) | Oireachtas source

I have impressed on the NTA the real importance of being customer and user focused. A lot of time is spent, and rightly so, on expanding our bus network and investing in infrastructure. However, existing routes need to be supported. I agree with the Deputy. The passenger or customer experience is critical to ensuring other people use public transport. Thankfully, because of the work done by the previous Government and the former Minister, Eamon Ryan, supported by the Deputy, and by me, in Cabinet, we are seeing significant increases in those using public transport. We want to see more, and we want to build on that success. Certainty around reliability is critical and so is real-time information. The TII live app has been a frustration for people too. They are dependent on the bus operators to key into their own apps and then it is fed into one. There will be a new system coming in early next year of one combined real-time data. That is a massive frustration because people cannot make a decision as to whether a bus is turning up or not, or on whether to try to change their journey.

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